Help and Feedback for ACH Advertising
Last Updated: January 23, 2026
1. Getting Started
Welcome to ACH Advertising! Here's how to get started: - Create an Account: Sign up using your email address, Google or Apple Account - Complete KYC: Verify your identity to access all features - Optional but highly recommended - Browse Listings: Search for vehicles using filters - Contact Sellers: Use our secure messaging system - List Your Vehicle: Create detailed listings with photos
2. Account Management
Managing your account: - Profile Settings: Update your personal information and preferences - Security: Change password and enable two-factor authentication (2FA coming soon) - Notifications: Customize your notification preferences - Account Verification: Complete KYC process for full access - Account Recovery: Reset password or recover account access
3. Listing Management
How to manage your vehicle listings: - Create Listing: Add vehicle details, photos, and pricing - Edit Listing: Update information or pricing - Remove Listing: Mark as sold or remove from platform - Boost Visibility: Feature your listing for better exposure - Manage Inquiries: Track and respond to potential buyers
4. Messaging System
Using our secure messaging system: - Start Conversation: Contact sellers about listed vehicles - Message History: Access previous conversations - Notifications: Get alerts for new messages - Blocked Users: Manage your blocked contacts list - Report Issues: Flag inappropriate messages or behavior
5. Safety Guidelines
Stay safe while using our platform: - Meet in Safe Locations: Use public places for vehicle viewings - Verify Information: Cross-check vehicle and seller details - Secure Payments: Use recommended payment methods - Document Everything: Keep records of all transactions - Trust Your Instincts: Report suspicious activity
6. Common Issues
Solutions to frequent problems: - Login Issues: Reset password or contact support - App Performance: Clear cache or update the app - Missing Messages: Check notification settings - Payment Problems: Verify payment method details - Technical Errors: Report bugs via our WhatsApp Chat on +1 (868) 472-5774
7. Feedback
We value your input! Share your thoughts: - App Experience: Rate features and usability - Bug Reports: Report technical issues or errors - Feature Requests: Suggest new features or improvements - General Feedback: Share your overall experience - Testimonials: Tell us your success stories
8. Support Channels
Get help through multiple channels: - Email: support@achadvertising.com - WhatsApp: +1 (868) 472-5774 - In-App Chat: Available during business hours - Help Center: Browse FAQs and guides - Community Forum: Connect with other users - Social Media: Follow us for updates and support
9. Response Times
Our commitment to timely support: - General Inquiries: 1-2 business days - Technical Issues: 24-48 hours - Account Security: Priority response - Bug Reports: 3-5 business days for investigation - Feature Requests: Reviewed monthly
10. Updates and Improvements
Stay informed about app updates: - Regular Updates: App improvements and bug fixes - Feature Releases: New functionality and enhancements - Security Updates: Important security patches - User Feedback: Implementation of user suggestions - Platform News: Latest announcements and changes
We're here to help! If you can't find what you're looking for, please contact our support team.